How Active Listening Cultivates Regional Connection and Cooperation

Great regional leaders foster effective communication, trust, and an environment that enhances individual and team problem-solving. “Active Listening” is a communication skill that helps regional leaders create these leadership attributes. It goes beyond merely hearing the words people are saying.  It involves understanding the emotions, thoughts, and perspectives of the speaker.

When practiced, Active Listening results in meaningful connections, empathy, and cooperation–in short: the the attributes needed for developing collaborative strategies to address complex regional challenges.

Tips for Active Listening

Being good at active listening takes practice. Here are some hacks to improve your skills.

1. Repeat people’s last few words back to them.
This makes the other person feel listened to, keeps the conversation on track, and provides a pause to gather thoughts or recover from an emotional reaction.

2. Don’t paraphrase the words of others unless you need to.
Direct repetition works best even though it may feel unnatural. Paraphrasing can derail a conversation. If you need to make sure you understand what has been said, say explicitly, “I’m going to put this in my own words to make sure I understand.”

3. Offer nonverbal cues that you’re listening and pay attention to others’ nonverbal cues.
Eye contact, attentive posture, nodding and other nonverbal cues are important, but it’s hard to pay attention to someone’s words when you’re busy reminding yourself to make regular eye contact. If you struggle to use these cues, let people know at the beginning of a conversation that you are a non-reactive listener. If you are practicing Active Listening, you are paying attention to both the explicit and implicit information that you’re receiving in a conversation. Nonverbal cues, such as tone of voice, facial expression, and body language, are usually where you pick up the motivation and emotion behind the words.

4. Ask a lot of open-ended questions.
Asking open-ended questions shows that you are curious about what is said. It is a powerful strategy to help someone open up and to show you are listening. It helps you fully understand someone’s message and position so you don’t make assumptions or start arguing your stand.

5. Minimize distractions as much as possible.
Avoid noise, interruptions, and other external distractions. You should also take time to reduce your internal distractions. If you are preoccupied with another topic, take time to re-center and focus on the speaker.

6. Be patient & don’t think about your response while the other person is talking.
Wait until the other person has finished talking and don’t rush to fill pauses or interrupt. Take a pause after the speaker has finished to compose your thoughts. People think about four times faster than other people talk, so you’ve got spare brainpower as a listener. Use it to stay focused and take in as much information as possible.

7. Withhold judgment.
Remain neutral and non-judgmental in your responses so the other person feels comfortable sharing their thoughts. This makes the conversation a safe zone where both speakers can trust that they won’t be shamed, criticized, blamed, or otherwise negatively received.

8. Monitor your emotions.
If you have an emotional reaction to what is being said or to the situation, try to stay calm and focused. Do more repetition and pay attention to your breathing. You don’t want to respond in a way that will cause the other person to disengage. You also want to avoid getting defensive so you only hear what you want to, or rush to discount or argue away what the other person is saying.

A Tool for Regional Inclusion

Active Listening validates the speaker’s worth. It conveys the listener’s respect, empathy, and genuine interest in the speaker’s experiences and message.  It creates a safe space where individuals feel heard and understood.

Active Listening plays an important role in fostering regional inclusivity and understanding. In a society characterized by diverse perspectives and experiences, Active Listening can help bridge cultural and ideology barriers. By authentically listening with an open mind and curious mind, we can start to dismantle implicit bias and stereotypes and cultivate an environment that emphasizes empathy, respect, and collaboration.

Active Listening Resources

ABOUT US
MEMBERS
POLICY
CALCOG Logomark

EFFECTIVE REGIONS THROUGH PARTNERSHIP

Subscribe to our newsletter